OFCO’s production operations are governed by a fully documented Quality Management System that is third-party certified to meet ISO 9001:2015 requirements. The system is audited semi-annually by BSI auditors to ensure ongoing conformance and continual improvement.
Our plant-wide enterprise resource planning (ERP) system coordinates the activities of numerous manufacturing cells and provides complete traceability for every product shipped. Job specific instructions, in the form of “job travelers”, are attached to each production order. The travelers provide specific information for proper job/equipment set-up, part or process inspection criteria and required product measurements.
Incoming raw material and purchased components are subject to sample inspections to assure compliance with our strict specifications. Upon acceptance, materials are identified with bar-coded identification labels that are scanned to verify matching of material tags with job travelers.
Before a new product is released to production, it goes through a qualification process that may include some or all the following steps:
Throughout the production process, products are spot-checked to verify construction integrity and conformance of dimensions with specified tolerances.
If nonconforming products are ever shipped, OFCO has established procedures for logging customer complaints and the issue of a Return Authorization as needed. Returned products are analyzed to determine the root cause of failure and implementation of appropriate corrective actions. The OFCO Corrective Action Report format is utilized, but customers may designate their own required formats.
Along with safety, product quality has always been OFCO’s top priority. While current metrics show 98% of OFCO’s deliveries meet or exceed our customers’ expectations, processes are continually evaluated for improvement opportunities to move closer to the goal of 100% customer satisfaction.